In-Game Currency Top-Up Policy | Vaultsy Platform

At Vaultsy, we are committed to providing a secure and seamless top-up experience for your favorite games. Please read our policy carefully to understand your rights, responsibilities, and how we handle top-up services.

1. Secure & Legitimate Transactions

• All in-game currency top-ups offered on Vaultsy are official, authorized, and safe to use.

• We source our top-up credits directly from authorized distributors to ensure product authenticity.

• Vaultsy does not tolerate any form of fraud or unauthorized use of game currencies.

2. Eligibility & Usage

• You must be the authorized account holder for the game receiving the top-up.

• Top-ups are intended for personal use only and cannot be resold without permission.

• Vaultsy is not responsible for account bans or penalties resulting from violating game publishers’ terms of service.

3. Refund & Replacement Policy

• Due to the digital and instant nature of in-game currency, all sales are final.

• Refunds or cancellations are not available once a top-up is successfully processed.

• In the event of invalid or expired codes, please contact Vaultsy support immediately with proof of purchase. We will coordinate with distributors to resolve the issue.

4. Processing Time & Delivery

• Most top-ups are processed instantly or within minutes.

• In rare cases, delays may occur due to third-party distributor issues or game server maintenance.

• Vaultsy will communicate any delays and update you on the status of your order promptly.

5. Customer Responsibilities

• Ensure that all game account details and payment information are accurate before completing your purchase.

• Vaultsy is not liable for failed top-ups caused by incorrect account information.

• You are responsible for understanding the top-up procedures specific to your game and platform.

6. Support & Assistance

• Our customer support team is available to assist with any issues related to top-ups.

• For assistance, please provide your order number, purchase details, and a clear description of the problem.

By purchasing in-game currency top-ups through Vaultsy, you agree to comply with this policy and acknowledge the terms stated above.